FAQs - Ashanti Brazil
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FAQs

Your Order

How do I know if you have received my order?

When you make an order you will receive a confirmation email from us acknowledging this. The acknowledgement will contain your order number and details of the goods ordered. This is confirmation that your purchase has been made and your card has been charged. When your goods have been dispatched to you, we will send you an order dispatch email.

Can I make changes to my order?

We cannot change your order in any way as we start to process your order as soon as we can after we receive it. This includes adding to as well as removing items from your order.

What happens if I notice that my personal details are incorrect after I have completed the ordering process?

If you realise your personal details are incorrect once you have completed the ordering process please contact our Customer Service team on info@ashantibrazil.com  ensuring you include your order number.

What if I need to cancel my order?

Orders cannot be changed online once the order confirmation has been sent. To cancel or make a change to your order email us on info@ashantibrazil.com within 1 hour of placing your order and inform us immediately. We cannot guarantee that the changes will be made before the order reaches our courier service, however we will inform you via email to confirm whether your changes have been made.   If you do not want the item on receipt please return the items to us. We strongly recommend you use a recorded delivery service or request proof of postage from your postal service. 

What is a Pre-Order?

A Pre-Order is an order of an item that is  coming into our available  stock shortly. We take Pre-orders to ensure that you secure your desired item and size in a popular product. Once the item has arrived it will be immediately shipped to you.

Do you sell your swimwear as separates?

Our swimwear items are sold only as sets, as advertised.

Can I return the swimwear?

Please note, in the interest of hygiene we do not offer refunds on swimwear.

 

Delivery

Do you deliver to the UK?

Yes we do deliver throughout the UK.

FREE STANDARD DELIVERY:  This takes approx. 1-3 Working Days. Our delivery service operates Mon-Fri 8am to 6pm UK Time.

UK NEXT DAY DELIVERY : £4.50. Guarenteed by 5pm Next Day.

Orders placed Monday to Friday by 2pm will be received next day by 5pm.

Orders placed after Friday 2pm or on Saturday and Sunday will be processed on Monday and you will receive by 5pm Tuesday. 

We use Royal Mail tracked and signed delivery service. Someone will need to be in to accept your delivery. If there is no-one in to sign for the delivery, a card will be left where you can arrange re-delivery or to collect from the nearest Royal Mail depot.

Do you ship to Europe?

Europe Express Delivery £10.00.

Orders placed Monday to Friday by 2pm will be received next day by 5pm.

Orders placed after Friday 2pm or on Saturday and Sunday will be processed on Monday and you will receive by 5pm Tuesday. 

We use DHL tracked and signed delivery service. Someone will need to be in to accept your delivery. If there is no-one in to sign for the delivery, a card will be left where you can arrange re-delivery or to collect from the nearest DHL depot.

Do you ship Internationally?

International Tracked and Signed USA and Rest of World £15.00

Orders placed Monday to Friday by 2pm will be received in 1-3 working days.

Orders placed after Friday 2pm or on Saturday and Sunday will be processed on Monday and you will receive in 1-3 working days from then. 

We use DHL tracked and signed delivery service. Someone will need to be in to accept your delivery. If there is no-one in to sign for the delivery, a card will be left where you can arrange re-delivery or to collect from the nearest DHL depot.

Do you ship to Russia?

Yes we do deliver to Russia. We can only deliver to business addresses in Russia. This is due to restrictions from the Russian Customs Department. If you are ordering from Russia, please use your Work Address and Company name (as well your own name) when completing delivery details.

Do you deliver to BFPOs?

We do not deliver to BFPOs.

Do you deliver to PO Box address?

We do not deliver to PO Box addresses.

Can I pick up my order from your warehouse or store?

Unfortunately it is not possible to pick up orders from our warehouse. All orders are sent via courier.

What if I am not at the delivery address when my delivery arrives?

If you are not present at the delivery address when your order arrives, the parcel will be taken back to your local post office/ depot. A card will be left informing you of the attempted delivery.

Can someone else sign for my delivery?

Yes, you can designate the signing of your order to a trusted person at the delivery address.

Can you deliver to a different address than my billing address?

We can deliver to a different address other than your billing address.

Can you ship to my work address?

We can deliver to your place of work. We do not deliver to PO Box addresses. If you want your delivery to reach you at work, you need to make sure that someone will be there to take receipt of the goods.

What can I do if my parcel does not arrive on time?

Please contact our Customer Service team on Info@ashantibrazil.com.  If you have not received your order within 5 days of dispatch please contact us on this email. 

UK Orders all delivered by Royal Mail

Europe, USA and ROW all delivered by DHL

Refunds and Returns

If you are not completely satisfied with your purchase, simply return the goods to our warehouse within 14 days of receipt and we will issue you a full refund (excluding original delivery charges) upon receipt. Please use your Returns Label included in your original order to return your order. If you have misplaced your Returns Label, simply send your item to the below address:

Ashanti Brazil 
Evans Business Centre
Pitreavie Business Park
Queensferry Road
Dunfermline
KY11 8UU
United Kingdom
 
The parcel can take up to 10 working days to reach us therefore we recommend that you send items back within 7 days of receipt to ensure the goods arrive to us within 14 days or receipt, so we can process your refund. As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. Refunds are made minus the delivery cost.

 

Exchanges

In order to serve you most efficiently, we do not offer merchandise exchanges. Our stock sells out very quickly, so in order to ensure that you receive your desired product we highly recommend you return your item within 14 days of receipt and place a second order immediately. Once we receive your return, we'll refund your original order.

SWIMWEAR - Please note, in the interest of hygiene we do not offer refunds on swimwear.